Returns & Exchanges
At Ebonyline, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on items in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain products like opened hairpieces or cosmetics are final sale.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all labels, hairnets, and inserts are included to avoid a restocking fee.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing